| Legal Name | GÜNAL HAVACILIK TURİZM İNŞAAT TAAHHÜT TİCARET LİMİTED ŞİRKETİ |
|---|---|
| Trading Name | Göreme Escape Cave Hotel |
| Address | Aydınlı Orta Mah. İsalı Cd. No: 32, 50180 Göreme / Nevşehir / Türkiye |
| Phone | +90 553 671 00 88 |
| goremeescapecave@gmail.com |
(Hereinafter referred to as the "Hotel".)
The natural or legal person who purchases accommodation services through the online booking system linked from www.goremeescapecavehotel.com (the "Site") (hereinafter the "Guest"). The Guest's identity and contact details are those provided during the booking process.
This Agreement sets out the rights and obligations of the parties regarding the sale and performance of the accommodation service booked by the Guest electronically through the Site, whose characteristics and price are stated during the booking process, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
3.1. The scope of the service — room type, stay dates, number of nights and guests, included services (e.g. breakfast) and total price — consists of the details selected and confirmed by the Guest during booking.
3.2. Bookings on the Site are processed through the third-party online booking system Reseliva. Personal and payment details entered during booking are processed through Reseliva's secure infrastructure. The contract is concluded when the booking is completed and the confirmation is delivered to the Guest.
3.3. Published rates remain valid until updated; the rate confirmed at the time of booking is binding. Unless stated otherwise, prices include applicable taxes.
4.1. Payment may be made online by credit card, as a prepayment, or at the property in cash or by credit card, depending on the rate plan selected at booking. Available payment options are shown on the booking screen.
4.2. Credit card details may be requested to guarantee the reservation; such details are processed by the booking system, not by the Hotel.
5.1. The Guest confirms having read and accepted the essential characteristics of the service, its price, payment method and cancellation terms shown on the Site and on the booking screen.
5.2. The Hotel undertakes to provide the booked service on the confirmed dates and as described. If the Hotel is unable to provide the service for reasons attributable to it, it shall offer alternative accommodation of equal or higher standard or refund the amount paid.
5.3. The Guest is liable for damage caused to the property or third parties during the stay. Under Turkish Identity Notification Law No. 1774, all guests must present a valid ID or passport at check-in.
6.1. Pursuant to Article 15/1(g) of the Regulation on Distance Contracts, the right of withdrawal does not apply to accommodation services that must be provided on a specific date or within a specific period. Accordingly, the 14-day withdrawal right under Article 9 of the Regulation does not apply to bookings under this Agreement.
6.2. The absence of a withdrawal right does not affect the cancellation and modification rights set out in Article 7 below.
7.1. Cancellation and modification conditions are governed by the rules of the room and rate plan selected by the Guest at booking (e.g. refundable / non-refundable rates), which are clearly displayed on the booking screen and in the confirmation.
7.2. For cancellations made within the free cancellation period, the refund of any amount already collected shall be initiated upon receipt of the cancellation notice, via the original payment method. The time for the refund to appear in your account may vary depending on the processing times of the relevant banks and card institutions; the Hotel cannot be held responsible for delays caused by banks.
7.3. For cancellations after the free cancellation period, or if the Guest fails to arrive without notice (no-show), the penalty stated in the selected rate plan (first-night charge or the full amount of the stay) may be charged.
7.4. Cancellation and modification requests must be submitted through the booking system or in writing to goremeescapecave@gmail.com.
Neither party shall be liable if performance becomes impossible due to events beyond their control, such as natural disasters, epidemics, fire, war, acts of terrorism or decisions of public authorities. In such cases the Hotel shall refund the amount paid or, with the Guest's consent, postpone the reservation to a later date.
The Guest's personal data is processed in accordance with the Turkish Personal Data Protection Law No. 6698. For details, please see our Privacy Policy.
10.1. In any dispute arising from this Agreement, the electronic records of the Hotel and of the booking system, system logs and correspondence shall constitute evidence.
10.2. Consumer Arbitration Committees (within the monetary limits announced annually by the Turkish Ministry of Trade) and Consumer Courts at the Guest's place of residence or at the place where the service is provided shall have jurisdiction.
By completing a reservation through the booking system linked from the Site, the Guest is deemed to have accepted all terms of this Agreement, which enters into force upon delivery of the booking confirmation to the Guest. In case of any discrepancy, the Turkish version (Mesafeli Satış Sözleşmesi) prevails.